Say
Hello to
khUshi

Your Customer Service Insurance Assistant

A customer service app powered with AI making servicing a whole lot smarter.

Say Hello to khUshi

Your Customer Service Insurance Assistant

A customer service app powered with AI making servicing a whole lot smarter.

Watch How
khUshi Can Simplify
Your Life

Features

Real Time Access
to Policy Related
Information

Stay up-to-date with all your policy related information
right at your fingertips.

Update Your Personal
& Policy Related
Details On-The-Go

You can now simply upload and attach your
documents through the app.

An Intelligent App
That Understands Your
Policy related Queries.

Machine learning capabilities help khUshi recognize intent
to provide customized prompts to users looking for relevant information.

Just Like Your
Personal Assistant

khUshi’s speech recognition abilities let you talk to her.
She can set reminders, address your insurance related
queries and a whole lot more.

Real Time Access
to Policy Related
Information

Stay up-to-date with all your policy related information
right at your fingertips.

Update Your Personal
& Policy Related
Details On-The-Go

You can now simply upload and attach your
documents through the app.

An Intelligent App
That Understands Your
Policy related Queries.

Machine learning capabilities help khUshi recognize intent
to provide customized prompts to users looking for relevant information.

Just Like Your
Personal Assistant

khUshi’s speech recognition abilities let you talk to her.
She can set reminders, address your insurance related queries and a whole lot more.

How it Works

What People Say

I have never seen an app this amazing. The best part is that I can set reminders for almost any task. It’s great to see an insurance company use technology for servicing

Rinki Shah

Rinki Shah

HR professional

This app is convenience at anyone’s fingertips. To be honest I hate traveling in traffic and living on rent means changing your address constantly. This app is an excellent way to avoid all these hassles

Albert Dsouza

Albert Dsouza

Sr. Sales Manager

This is a nice app with AI. Very user friendly. I asked the app to show me my fund value and it immediately did. I didn’t have to go online and check. Great initiative by the company to offer convenience to their customers.

Sunil Singh

Sunil Singh

Self Employed

FAQ's

khUshi is your very own PNB MetLife Pocket Insurance App who is always available to answer your policy related questions and simplify your service experience anytime, on-the-go.
Simply download the app from Google Play Store and login using your PNB MetLife website ‘customer login’ credentials or ‘register’ to create your login credentials.
To start a conversation, you can simply type your query or just tap the microphone icon in the chat window to enable voice and khUshi will start listening and respond to your query.
Yes, off course! Once you login to the app, you can click on the icon besides the text box to access the shortcut menu and khUshi will provide the information you seek on your policy
khUshi can provide real-time information about your insurance policy and at the same time accept servicing requests. Below are the details khUshi can currently assist you with and there’s a lot more she is currently being trained upon, so keep interacting with her and stay updated on your policy.

Share policy related details:

  • Nominee details
  • Sum assured / death benefit
  • Policy term
  • Premium Due amount / Due date / Frequency
  • Last premium paid
  • Registered bank details
  • Rider details
  • Issue date
  • Policy status
  • Fund value & portfolio

Take your request to update:

  • Permanent / Correspondence address
  • E-mail id
  • Mobile number
  • PAN number
  • Aadhar number
  • Register for e-statements

And many more…

  • Locate nearby PNB MetLife branch
  • Set / View / Delete reminders
  • Arranges Call back from call center representatives
  • Fix medical appointment
  • Customer servicing documents / statements
  • Fix an appointment with an advisor
Yes, you will receive communications for all requests placed through khUshi. You can also contact our touchpoints to know more details about your requests and transactions.
khUshi learns from the interactions she has with customers. With her machine learning capabilities, she keeps getting better in understanding your need and intent – so keep interacting & see khUshi learn
Currently khUshi understands and replies in English but we’re teaching khUshi different languages. Learning them and becoming fluent will take some time though, so please be patient.
Currently khUshi is available for Andriod mobile users with version 4.0 and above.
Yes. Your interactions with khUshi are protected and secured so be rest assured your personal & policy details are safe.